COVID-19 Information

COVID-19 CONTINGENCY PLAN

We inform you that Aeromarine has applied the internal containment protocol to avoid the spread of the Coronavirus.

The application of this protocol implies that all our staff will work from home until the situation changes, stabilizes and allows us to return safely to work at the office.

The company has not spared technical nor financial means to guarantee the provision of all our services.

Although no changes will happen in our operation, we detail below the contact routes and the working methods that we have established within the protocol:

CONTACT BY PHONE
AEROMARINE MAIN PHONE (+34) 91 345 68 38
SOFTWARE DIVISION PHONE (+34) 91 359 06 06
TECHNICAL SERVICE PHONE (+34) 91 345 68 28 / (+34) 629 127 908 (hotline)
ELECTRONICS DIVISION

SALES TEAM FOR ELECTRONICS

Customers can contact us through the following phones and contact forms listed below:

 

NAVIGATION (+34) 91 345 68 28 Contact Form
COMMUNICATIONS (SATCOM AND RADIO/GMDSS) (+34) 91 345 68 28 Contact Form
AIRTIME (SATCOM) (+34) 91 345 68 28 Contact Form

SOFTWARE DIVISION

SOFTWARE DIVISION SUPPORT

Support incidents will continue to be reported through our ticket portal https://support.aeromarine.es

Our support technicians will get in contact to resolve the reported problems.

Customers can get in contact with support, calling (+34) 91 359 06 06 or sending an email to the habitual contact.

 

SOFTWARE SALES

Customers can get in contact through our contact form, or calling (+34) 91 359 06 06.

As part of the protocol, travel and face-to-face meetings have been restricted, replacing them, as far as possible, with online meetings. To guarantee that online meetings can be held, Aeromarine makes available the necessary tools to customers.

 

DATABASES

Customers can get in contact with the database personnel, calling (+34) 91 359 06 06 or sending an email to the habitual contact.

 

PROJECTS IMPLEMENTATION

As part of the protocol, travel and physical installations at the client's promises have been restricted, replacing them, as far as possible, with remote installations. Aeromarine has all the necessary tools to remotely implement all its products, without any prejudice to the final quality of the project.

Likewise, we offer online training services to all our clients.

TECHNICAL SERVICE

ELECTRONICS TECHNICAL SERVICE

Customers can get in contact with us calling (+34) 91 345 68 28 or through our Contact Form.
The Hotline is always available calling (+34) 629 127 908

We would like to emphasize that we are at your disposal to clarify any doubts that may arise in the operations of Aeromarine, as a result of the application of this protocol.

Do not hesitate to contact us through any of the means specified above.