COVID-19 CONTINGENCY PLAN
We inform you that Aeromarine has applied the internal containment protocol to avoid the spread of the Coronavirus.
The application of this protocol implies that all our staff will work from home until the situation changes, stabilizes and allows us to return safely to work at the office.
The company has not spared technical nor financial means to guarantee the provision of all our services.
Although no changes will happen in our operation, we detail below the contact routes and the working methods that we have established within the protocol:
|AEROMARINE MAIN PHONE||(+34) 91 345 68 38|
|SOFTWARE DIVISION PHONE||(+34) 91 359 06 06|
|TECHNICAL SERVICE PHONE||(+34) 91 345 68 28 / (+34) 629 127 908 (hotline)|
SALES TEAM FOR ELECTRONICS
Customers can contact us through the following phones and contact forms listed below:
|NAVIGATION||(+34) 91 345 68 28||Contact Form|
|COMMUNICATIONS (SATCOM AND RADIO/GMDSS)||(+34) 91 345 68 28||Contact Form|
|AIRTIME (SATCOM)||(+34) 91 345 68 28||Contact Form|
SOFTWARE DIVISION SUPPORT
Support incidents will continue to be reported through our ticket portal https://support.aeromarine.es
Our support technicians will get in contact to resolve the reported problems.
Customers can get in contact with support, calling (+34) 91 359 06 06 or sending an email to the habitual contact.
Customers can get in contact through our contact form, or calling (+34) 91 359 06 06.
As part of the protocol, travel and face-to-face meetings have been restricted, replacing them, as far as possible, with online meetings. To guarantee that online meetings can be held, Aeromarine makes available the necessary tools to customers.
Customers can get in contact with the database personnel, calling (+34) 91 359 06 06 or sending an email to the habitual contact.
As part of the protocol, travel and physical installations at the client's promises have been restricted, replacing them, as far as possible, with remote installations. Aeromarine has all the necessary tools to remotely implement all its products, without any prejudice to the final quality of the project.
Likewise, we offer online training services to all our clients.
ELECTRONICS TECHNICAL SERVICE
Customers can get in contact with us calling (+34) 91 345 68 28 or through our Contact Form.
The Hotline is always available calling (+34) 629 127 908
We would like to emphasize that we are at your disposal to clarify any doubts that may arise in the operations of Aeromarine, as a result of the application of this protocol.
Do not hesitate to contact us through any of the means specified above.